Support
Need help with MannaMedia? This page covers the most common requests. For anything else, email us and a human will get back to you.
Contact us
Email support@mannamedia.co. We aim to respond within 2 business days. Privacy and account-deletion requests are handled within the timeframe required by applicable law.
Delete your account
You can delete your account yourself, right in the mobile app:
- Open the MannaMedia Creator app and go to Profile → Danger zone → Delete account.
- Confirm twice — the second confirmation acknowledges that any unreleased earnings are forfeited.
- Deletion anonymizes your profile (name, email, phone are scrubbed). Financial records tied to past payouts are retained in de-identified form because we are legally required to keep accurate tax and financial records. See our Privacy Policy.
Prefer we do it for you? Email support@mannamedia.co from your account address and we will process the deletion.
Export your data
You can request a copy of the personal data associated with your account (profile, connected-account metadata, campaign submissions, and earnings history). In-app data export is available or rolling out; you can also email support@mannamedia.co with the subject line "Data export" and we will verify your identity and send it.
Report content or block a user
MannaMedia has a zero-tolerance policy for objectionable content and abusive behavior. In the app:
- Open a campaign, tap the ··· menu, and choose Report campaign (pick a reason and add details).
- Choose Block this brand to hide a brand from your feed. Manage blocks in Profile → Blocked brands.
We review reports and act on violating content, typically within 24 hours. You can also email support@mannamedia.co to report something.
A note on paid posts (FTC disclosure)
Branded posts are advertising. Creators must include the campaign's required disclosure (for example, #ad or "Sponsored by [Brand]") in the caption, consistent with the FTC Endorsement Guides. We check for the disclosure before earnings accrue, and removing it later is a violation of our Terms of Service.