Terms of Service

Effective date: September 16, 2026 Operator: Manna Media LLC ("Manna," "the Platform," "we," "us") Contact: support@mannamedia.co

1. Agreement to these Terms

These Terms of Service (the "Terms") are a binding agreement between you and Manna ("the Platform," "we," "us") governing your use of our mobile app, website, dashboard, and services (together, the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

The Service is a marketplace connecting brands (which fund marketing campaigns) with creators (who post content and earn per verified view). Manna also operates an agency layer that manages a roster of creators (see Section 11).

2. Eligibility

You must be at least 18 years old and able to form a binding contract.
You must provide accurate registration information and keep it current.
Creators are, at launch, U.S.-based. Brands must be legitimate businesses.
If you use the Service for an organization, you represent that you are authorized to bind it.

3. Accounts and security

You are responsible for your account credentials and for all activity under your account. Use a strong password and keep it confidential. Tell us promptly at support@mannamedia.co if you suspect unauthorized use. We may suspend or terminate accounts that violate these Terms (see Section 14).

4. Creator obligations

As a creator, you agree that:

You own or control your content and accounts. You may only submit posts from social accounts you actually own and have connected through the Service. Submitting someone else's post, or a post from an account you do not control, is prohibited and voids any related earnings.
You will follow each campaign's brief and guidelines, including platform targeting, allowed content, and prohibited categories.
You will disclose paid promotion. You must include the campaign's required disclosure (for example, "#ad" or "Sponsored by [Brand]") in the caption, consistent with FTC Endorsement Guides. Earnings do not accrue until the disclosure check passes. Removing the disclosure later is a breach.
You will keep the post live (post persistence). Each qualifying post must remain public for at least 30 days from posting. Deleting it early, or disconnecting the linked social account without reconnecting within the grace period, voids your holdback and may flag your account.
You will not commit fraud. Buying views, using bots, pods, incentivized or artificial traffic, or otherwise manipulating metrics is prohibited (see Section 8).
You are an independent contractor, not our employee. You are responsible for your own taxes; Stripe may issue tax forms (such as 1099s) based on your earnings.

5. Brand obligations

As a brand, you agree that:

You will fund campaigns honestly. You must pre-fund campaign budgets into escrow via Stripe before creators earn against them. For larger or longer campaigns, we may bill in tranches.
You will review submissions in good faith. You may approve or reject submissions against your stated guidelines. If you do not act within the auto-approve window (default 72 hours), submissions are auto-approved and accrual is retroactive to posting time. Rejections must cite a violated guideline; you may not reject conforming work to avoid paying.
Your campaign content and instructions are lawful and do not infringe others' rights. Prohibited or restricted campaign categories (for example, certain supplement claims, crypto, or gambling) may be blocked or limited to managed service.
You will not circumvent the Platform to transact directly with a creator you met through a specific campaign, for the limited period in Section 12.

6. Payments, fees, and the ledger

All money movement runs through Stripe and is recorded in our append-only ledger. We do not store card or bank numbers.

Brand platform fee: Manna charges a brand-side platform fee, added on top of the campaign pool and shown to the brand before funding. The fee is set by Manna and may be reduced or waived for some brands (for example, promotional or founding-brand rates). Creators pay 0% platform fee.
Instant payout option: standard payouts are free (typically 2–3 business days). An optional instant payout costs 2% (minimum $1) to cover the processing fee plus margin.
Creator commission: Manna retains a commission of 20% of your creator earnings by default (a specific creator may be given a different rate). It is auto-deducted at payout via a transparent ledger split and shown to you before each withdrawal. Product reimbursements are exempt — they are credited to you in full (no commission).
Product reimbursement ("Get your money back"): Some campaigns offer a fixed reimbursement to a creator whose combined verified views on that campaign reach a set threshold. It is performance-gated — most creators may not qualify, and purchasing a product does not guarantee reimbursement. When earned, it is funded from the campaign's escrow, credited on top of your per-view pay, at most once per campaign, and in full with no commission. For offers over $100, the funds are reserved for qualifying creators; for offers of $100 or less, they are paid first-come while campaign funds remain, so meeting the threshold does not guarantee payment if funds are exhausted first.
Referral bonus: a creator who refers another creator earns a 1% referral bonus on the referred creator's gross earnings for 183 days from referral. This bonus is platform-funded — it does not reduce the referred creator's earnings.
Taxes: Stripe generates and files applicable tax forms. You are responsible for your own taxes.

Amounts are shown in your account. Because the ledger is the system of record, your withdrawable balance is always derived from it; we do not keep an editable "balance."

6.1 Promo codes and store connections (optional)

Some campaigns enable an optional promo-code layer. When a brand turns it on, Manna issues a unique discount code to each participating creator to feature in their content.

Store connection. A brand may connect its own e-commerce store (for example Shopify, WooCommerce, or TikTok Shop) by providing store-issued API credentials. By connecting, the brand authorizes Manna to (a) create the corresponding discount codes in that store and (b) read redemption and order data associated with those codes, solely to create the codes and report campaign performance. The brand remains solely responsible for its store, its own terms, honoring discounts, order fulfillment, refunds, taxes, and compliance. Manna does not operate the brand's store and is not a party to any sale.
Credential handling. Store credentials a brand provides are stored encrypted at rest and used only to operate this feature. A brand may disconnect its store at any time; Manna does not sell store credentials or use them for any other purpose.
Reported figures. Where no store is connected, or a platform does not support automatic syncing, redemption and sales figures are brand-reported and provided "as is." Automatically synced figures originate from the brand's store and platforms outside Manna's control; Manna does not warrant their accuracy.
How this affects money. Promo codes are a measurement and attribution tool only. They do not themselves move money, do not create a separate payment to a creator, and do not change Manna's fees or commission. Creators are compensated under the per-verified-view model in Section 6; a redemption or sale attributed to a code does not by itself entitle a creator to additional payment, nor Manna to additional commission, unless a campaign separately and expressly offers such terms. Any discount reduces the price the shopper pays and is borne entirely by the brand.

7. Verified views, measurement, and accrual

How views are measured. We read post metrics through Phyllo (insightIQ) and, where applicable, platform APIs, taking periodic snapshots for up to about 30 days per post. Earnings accrue against a campaign's CPM based on qualified (post-fraud-discount) views.
Accrual begins at approval. Earnings accrue only from brand approval (or the 72-hour auto-approval) onward, applied retroactively to posting time. A submission rejected before approval owes nothing.
Holdback schedule. Of accrued earnings, 80% becomes withdrawable after a 72-hour verification window, and the remaining 20% releases at day 30, aligned with the post-persistence requirement.
Caps and reservations. Campaigns may set a minimum view threshold and a maximum payout per post. Budgets are finite; when a budget is exhausted, campaigns pause new claims and remaining accruals settle in order.

8. Fraud and voiding

We measure and score for fraud (view-velocity anomalies, engagement-ratio outliers, geo mismatches, retention floors, early deletion, and metrics that snap to a payout cap). We may, in a reasonable and non-arbitrary manner:

apply a fraud discount to qualified views (throttling earning speed rather than instantly banning at payout);
void earnings tied to fraudulent, artificial, deleted, or non-compliant posts;
claw back amounts discovered after release from your holdback or future earnings (which can create a negative balance netted against future earnings);
route flags to human review before money moves.

Confirmed fraud may result in forfeiture of unreleased earnings and account termination.

8.1 No purchased, bot, or artificial views

You may not buy, rent, or otherwise obtain views, followers, likes, comments, or other engagement from any source other than genuine, organic audience activity, and you may not use bots, click farms, incentivized-view services, auto-refresh, or any other means of artificially inflating a post's metrics. This is a material term.

You are solely responsible and liable for the authenticity of the views your posts generate. If we determine, in a reasonable and non-arbitrary manner, that a post's views were purchased or artificially inflated, then in addition to our fraud remedies above: (a) no earnings are owed on that post and any accrued earnings are forfeited; (b) already-released amounts may be clawed back from your holdback or future earnings; (c) you may be suspended or permanently banned; and (d) you agree to reimburse Manna for any amounts it paid to you, or paid or refunded to a brand, as a result of the inflated metrics. Repeated or egregious violations may be referred for further legal action.

9. Referral program terms

The referral bonus in Section 6 is platform-funded, applies for 183 days from referral, and is subject to anti-abuse rules. Self-referrals, fake accounts, and circular referrals are prohibited and void the bonus. We may modify or end the referral program prospectively.

10. Prohibited conduct

You may not: violate any law or third-party right; infringe intellectual property; post or promote objectionable, illegal, hateful, harassing, or sexually exploitative content; manipulate metrics or commit payment fraud; misrepresent your identity or account ownership; scrape, reverse-engineer, or attack the Service; circumvent the Platform to avoid fees; or abuse other users. We enforce a zero-tolerance policy for objectionable content and abusive behavior. Use the in-app report and block tools to flag violations; we review reports and act on them.

11. Managed creators and the agency layer

Manna operates an internal agency that manages a roster of creators, and may extend the same rails to external agencies. If you are a managed creator:

your commission rate (default 20%) is disclosed to you in-app and deducted transparently at payout;
your manager may pre-match campaigns and, where you opt in, review your content before it goes live;
the managed-creator relationship is governed by a separate agency agreement in addition to these Terms.

12. Non-circumvention (no off-platform side deals)

The Platform introduces creators to brands and invests in matching, vetting, and payment infrastructure. To protect that, while you have an active account and for 6 months after your last activity on, or closure of, your account, you agree not to solicit, negotiate, accept, or enter into any paid arrangement, sponsorship, or brand deal — directly or indirectly — outside of the Platform with any brand you were selected for, worked with, or paid in connection with through the Platform (each a "Platform Brand"), without Manna's prior written consent. This restriction is limited to Platform Brands; it does not restrict you from working with brands you never transacted with through the Platform.

Pre-existing relationships. A brand you already have a bona fide, documented business relationship with before you access the Platform is not a Platform Brand as to you, provided you disclose that relationship to us in writing at registration and before participating in any campaign involving that brand. Undisclosed relationships are not exempt.

This is how Manna earns its fee; routing a Platform-sourced relationship off-platform deprives Manna of that fee. If you breach this section, you agree that Manna may (a) recover, as liquidated damages, the fees it would have earned on the off-platform arrangement (or the arrangement's value where fees can't be determined), and (b) pursue injunctive relief and any other remedy available at law or in equity. A disclosed buyout may be available in advance at Manna's discretion.

13. Intellectual property

You retain ownership of content you create. You grant Manna a limited license to use campaign submission data (URLs, metrics, and metadata) to operate the Service, measure performance, and display verified results (including in aggregate on our public track-record page). The Platform, its software, and its branding are our property or our licensors'.

Content reuse is included at no charge. Some campaigns request the right to reuse your content. When you submit a post to a campaign that requests reuse, you grant the brand (and Manna, to facilitate it) a non-exclusive, worldwide, royalty-free license to host, reproduce, edit, adapt, display, and distribute that content — including running it as paid advertising (for example TikTok Spark Ads or Meta Partnership Ads via an ad code you provide) — for the reuse period the campaign states. This license is included as part of participating in the campaign: the brand pays no separate reuse fee, and you receive no separate reuse payment beyond your per-view earnings. You continue to own your content, and this license does not permit use outside the campaign's stated scope. If a campaign does not request reuse ("organic only"), no such license is granted. You represent that you have the rights to grant this license (including any necessary rights of people appearing in the content).

If you send us feedback, ideas, or suggestions about the Service, you grant Manna a perpetual, irrevocable, royalty-free license to use them for any purpose, with no obligation or compensation to you.

14. Suspension and termination

We may suspend or terminate your access if you breach these Terms, commit fraud, or create risk for the Platform or others. You may stop using the Service and delete your account at any time (in-app account deletion anonymizes your profile and retains financial records as described in the Privacy Policy). Sections that by their nature should survive termination (payment reconciliation, fraud clawback, IP, disclaimers, limitation of liability, dispute resolution) survive.

15. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any level of earnings, views, campaign availability, or that measurement will be error-free. Social platforms and third-party providers (Phyllo, Stripe, Expo) are outside our control.

16. Limitation of liability

To the maximum extent permitted by law, Manna will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data. Our total liability for any claim relating to the Service is limited to the greater of the fees we earned from your use in the 3 months before the claim, or $100.

17. Indemnification

You agree to indemnify and hold harmless Manna and its affiliates from claims arising out of your content, your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

18. Dispute resolution, arbitration, and governing law

These Terms are governed by the laws of the State of Tennessee, USA, without regard to conflict-of-laws rules. Disputes are resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Nashville, Tennessee, with a waiver of class actions and jury trial, except that either party may bring a qualifying claim in small-claims court and nothing waives rights that cannot be waived by law. Either party may also seek temporary or preliminary injunctive relief in a court of competent jurisdiction for intellectual-property infringement or unauthorized access to the Platform, without waiving the right to arbitrate the rest of the dispute.

Arbitration opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@mannamedia.co with the subject "Arbitration opt-out," your name, and your account email. Opting out does not affect any other part of these Terms.

19. Changes to these Terms and the Platform

We may update these Terms. We will update the effective date and, for material changes, notify you in the app or by email. Continued use after an update means you accept the revised Terms.

We may also add, change, or remove features of the Service at any time, and we may suspend or discontinue the Service in whole or in part. If we plan to discontinue the whole Service, we will make reasonable efforts to give registered users advance notice.

20. General provisions

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including outages, natural disasters, war, labor disputes, government action, cyberattacks, or failures of the internet, hosting, payment, or social-media providers.
Service availability. The Service may be unavailable during scheduled maintenance, or unexpectedly because of outages, attacks, or events we reasonably judge to be a risk to the Service or its users. We are not liable for any downtime or suspension.
Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Manna about the Service and supersede any prior discussions. If you have signed a separate written agreement with Manna that references these Terms, that agreement controls where it conflicts.
Severability. If any provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary and the rest of these Terms stay in effect.
No waiver. Our failure to enforce a right is not a waiver of it.
Assignment. You may not assign or transfer these Terms or your account without our prior written consent, and any attempt to do so is void. We may assign these Terms, including in connection with a merger, acquisition, or sale of assets.
Export controls and sanctions. You represent that you are not located in or a resident of an embargoed country and are not on any U.S. government restricted-party or sanctions list (including the OFAC Specially Designated Nationals list), and you agree to comply with applicable export-control and sanctions laws in your use of the Service.

21. Contact

support@mannamedia.co Manna Media LLC · Nashville, Tennessee